- (TBD Staff)
On the mornings of Dec. 20 and 21, when the temperature hit below freezing, Michelle Forman stood outside, waiting. Her Ride On bus is typically a few minutes late, but on these particular mornings, Forman had to wait 45 minutes along Forest Glen Road before the #8 to Silver Spring arrived.
The same thing happened to her four times in November. And since Ride On doesn't provide real-time updates or alerts, she called Montgomery County's 311 call center to find out the whereabouts of her bus.
"[The operator] said, ‘We have no idea where that bus is. We have no record of that bus,'" Forman recalls. "It’s as if that bus doesn’t even exist on certain days, for whatever reason, and I have no clue why."
The bus finally showed up and some angry riders even yelled at the stone-faced driver.
It turns out Forman's bus has been late due to a "personnel issue that came up" that has since been resolved, says Montgomery County spokeswoman Esther Bowring. But soon riders may be able to avoid the predicament of waiting for a phantom bus altogether — within the next month or so, the county's 311 call center will be able to provide real-time updates on late buses.