Will the bus ever appear? (Photo: Wikimedia Commons)

Megabus has always promised cheap, mostly awesome trips for people, but apparently the bus service suffered a few glitches in D.C. this morning, resulting in what are apparently staggeringly long waits, according to this depressing video from WUSA and broadcast journalist Greg Guise. Megabus customers even passed out in the summer heat! It's a terrific video, bouncing from interview to interview with properly dramatic flair. Shots veer from ambulances to hopeless citizens waiting to restless Megabus employees to shots of some customers simply abandoning the lot with their luggage. We get the occasional cheesily hilarious lines about tempers that "come to a boil." All these poor, exhausted people.

I've taken the Megabus from D.C. to New York before, but I was able to walk right on, with no wait whatsoever. The parking lot in Chinatown was always easy to find, and the buses showed up on time. I generally like the service. Comfy enough seats, outlets for my laptop, usually some decent wireless. What this video revealed was a whole other side, however. God help the D.C. residents burning in this Megabus purgatory. Watch the video.

"We've been waiting for three hours!" one woman says in exasperation in the report.

Apparently service essentially stopped as Megabus ran out of buses, Guise tells us, and people can get their tickets refunded as well as receive tickets for the future. Just watch the WUSA clip after the jump, and pray you never experience similar waits.