I just keep yelling "human Being" and "representative" alternately until the ROBOT gives up.This usually happens after at least 6 "I'm sorry I didn't understand your response" (s)
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Posted: Dec 18, 07 8:32am Let’s say your household landline goes on the blink at the worst possible time. You submit yourself to the customer...  Posted: Dec 18, 07 8:45amLet’s say your household landline goes on the blink at the worst possible time. You submit yourself to the customer... There is a trick to getting service from a non-human answerer. Push the first button they mention and continue through the menus doing that until they hook you to a menu that gets you a human. No matter what their title, tell them that you are handicapped and could not understand all the messages but have a serious problem. With the phone company for a non-working phone, a serious medical condition works. Computer repairs usually can't resist, "And I'm eighty-nine years old!" My mom got great help with that one ... of course she really was eighty-nine when she did it! I do find that with patience, all things are not only possible but sometimes you get more than you bargain for if you do it nicely. Last month, I had a real hoe-down with Comcast over a television problem - no sound. I called and they had me unhook the cable from their magic black box - after waiting on the phone for an hour. It didn't work. I waited a few hours and called again and this time I said I had a serious problem not only with the system but with one of their employees. I told them how their telephone assistance had almost put me in a hospital - that I had to move a hundred + pound system to get to their box to remove the cable and that I was both elderly and arthritic - and that the advice didn't work! The part about infirmity is at least partly true - I have arthritis, although last week, I bought a new printer for my wife - an HP 2600 series that anyone here who knows printers can tell you weighs a considerable amount and carried it up a flight of stairs without difficulty. But they don't know that! Not only did I get an apology, they fixed the problem without my having to leave the phone AND they reduced my monthly bill permanently by $30. I never lie about a problem or a warrantee that I didn't send in. What I will do is greatly exaggerate any condition I have that would prevent me from enduring loss of service or allow me to go on the net to do it myself. I suddenly become old and infirm. My IQ declines by at least 90 points. But, I always do it with a smile and tolerance for the one to whom I am presently talking. A con? Sure. But they are conning us into believing that a recording is offering service or that some 22 year old in Sri Lanka knows the first thing about fixing a computer ... or a telephone, in monochromatic Mt Laurel, NJ. Have a wonderful holiday season and whatever you give, make sure it is something that is a gift given freely from your heart, not an obligation because the person sent you something last year. 
just a guy here
 Posted: Dec 18, 07 9:02amLet’s say your household landline goes on the blink at the worst possible time. You submit yourself to the customer... man i hate that chit talking too a machine,sucks
surf66
Posted: Dec 18, 07 9:06amLet’s say your household landline goes on the blink at the worst possible time. You submit yourself to the customer... Never deal with Citibank. They just lost all my business. Citibank does the card handling for Sears. It all started by me calling for a monthly balance.....and ended with me cancelling the account and paying it completely OFF....just because of Citibanks customer service...start to finish: they are the worst. My last conversation....They sent me a bill for 1.06...yes...one dollar six cents.... after I had the account closed for two months...I told them If they cared whether I ever bought from SEARS again...they better get this account closed NOW... Citibank.... THE WORST YET. Posted: Dec 18, 07 9:07amLet’s say your household landline goes on the blink at the worst possible time. You submit yourself to the customer... Funny, I work currently in a call center that operates at a small percentage of this content. One of my personal practices is to take care of my customers myself so that these poor customers feel like they have someone on their side and they're not dealing with a "company", but with Joe Horizon alone. This practice is not duplicated by the others working in the call center, who seem to do enough to keep from getting fired and are getting paid just enough to keep from quitting. Even the managers who are supposed to call people back, many times, flat out don't. Why? Who knows. I just know that self esteem, self respect and work habits are not skills, but attitudes, which are chosen behaviors. Unfortunately many companies feel that they are so big and important with revenues to prove it that they may put collecting your monies residually at a higher priority than giving you any kind of service. Many companies just want you to sign the contract and then you smell burnt rubber. Why? Who knows. Personally I wouldn't treat a $5.00 dog like this. These companies gotta know that they suck. There are people within the call center where I work that do know this to a degree. Perhaps there should be a management crew dedicated to how the customer sees the company by calling into that company every day to see just how it goes. Posted: Dec 18, 07 9:09amNever deal with Citibank. They just lost all my business. Citibank does the card handling for Sears. It all started by... Surf Did you hear an "accent"?
surf66
Posted: Dec 18, 07 9:15amFunny, I work currently in a call center that operates at a small percentage of this content. One of my personal practi... no accent....unless you count 'recent Newark H.S. graduate-speak" an accent.... Here's what ALWAYS works getting through to these companies... ask to be connected to FRAUD immediately! You explain your problem to Fraud/security...and they are getting you back to someone who actually is helpful at that point...Very quickly I might add!. Its like a reverse look-up. go through the back door. | ADVERTISEMENT  |
