Posted: Nov 30, 07 3:15pm
Comments anyone? Copies to my senators, rep, mayor and state AG.
RE: Incivility, Incompetence, and Non-service
Mr. Brian L. Roberts, Chairman
Comcast Holdings Corp.
1500 Market St.
Philadelphia, PA, 19102-2148
Dear Chairman Roberts:
I am writing you today due to the incompetence, incivility, and lack of service provided by COMCAST employees from the Jackson, MS help desk all the way to the national offices available at (215) 665-1700.
Specifics.
Incivility: On November 30 at approximately 3:20 PM CST, I called the number above and requested the name and mailing address for the person in charge of the national complaint department. The person who answered the phone went to connect me to the department. When I explained, politely, that I had just spent fifty (50) minutes on hold for that department and I wanted the name and address, she transferred my call to your "We are closed. Hours are" message.
Incompetence: During a recent change to local servers, which involved going from a www to a www6 address, something was done which stopped my email from working properly. In attempting to work with COMCAST I have received answers as unbelievably incompetent as "Microsoft server problem" and "We don't support (the email program) Outlook" meaning it does not work with COMCAST services and they do not care.
Non-service: On several occasions during this ordeal I have been promised I would be contacted by such and such a time. Ain't happened yet. Two hours ago a service rep from COMCAST called from right here at my computer to report to local COMCAST he had tested with his computer hooked directly to the COMCAST network and received the same errors. This proves conclusively the problem is something COMCAST has done or not done. He was told "We don't support Outlook."
Considering Microsoft has already shipped up to 44 million copies of Outlook with VISTA in addition to the other millions of existing Outlook users, I expect the next thing I hear from COMCAST to be a report that the problem is fixed accompanied by sincere apologies with a promise to do better in the future.
Sincerely,
REDACTED
By the time I hear back from them - if I do - I'm most likely going to be someone else's customer.
