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Metro strains to talk but struggles for clarity among many channels
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How has WMATA kept up its blogs, Twitter, Facebook, and YouTube accounts for the past year? Let's review how the transit agency delivered on its promises for a "two-way" conversation 12 months ago.
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Homeland Security has its eye on your Metro tweets, D.C. riders
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Big Brother is watching, and he wants to know about your time on WMATA.
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The 21 most annoying, overused sayings on Twitter
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So THIS exists. It's a protip, obvs. Just saying. Nuff said. Sigh. #winning
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To tweet or not to tweet: How local politicians do, and don't, use Twitter
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Twitter has become one of District politicians' favored means of communication. To area legislators outside the Beltway, though, Twitter may as well not exist.
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Metro apologizes for last night's communications breakdown, delays
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Why didn't Metro let riders know what was happening last night until hours and afters after the system malfunctioned? WMATA doesn't have any one reasonable excuse. The transit agency apologizes, hopes you'll forgive, and promises to do better.
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A communications meltdown fully crippled the D.C. Metro Thursday night
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WMATA's website died, communications fell apart, train operators left trains to walk the tunnels, delays were staggering, and for hours no one heard a word from anyone at the transit agency. How can riders maintain confidence after January 26?
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Commuting's intense emotions come out online in Twitter 'micro-participation'
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How do people talk about their commutes online? Researchers have culled nearly 50,000 tweets and Facebook posts to uncover what the emotional dispatches mean — and whether they interview decision makers.
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Sickness and suicide are two ways an individual can halt Metro
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A "sick customer" delayed trains on the Blue and Orange lines this morning, and many commuters expressed their displeasure.
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Transit Tuesdays: Our D.C. civic life officially happens online
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From the D.C. Council to DDOT to the Office of Planning, the District's government has shown its faith in social media. Yesterday's #SustainableDC Twitter townhall, hosted as part of D.C. Week, is just the latest example.
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A tech fool's guide to DCWEEK
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One of DCWEEK's organizers advises people how to navigate the 10-day, jam-packed tech festival. Even people who would never attend a tech festival.
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The day the digerati, and D.C. Council, got duped on Twitter
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This morning, the D.C. Council was called out for its @dccitycouncil Twitter handle (because the District is not a city). That's when all hell broke loose.
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WMATA debates how to communicate during disasters
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Should General Manager Richard Sarles have headed to northern Virginia when a man tried to kill himself at Clarendon? Sarles doesn't think so.
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#RV11: When the Rail~Volution conference landed in D.C.
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The national transportation conference has finally arrived in our nation's capital. Learn how to follow along with the transit insights on Twitter as well as the low-cost and free ways to enjoy the gathering.
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How the Washington Times' Emily Miller dominates Twitter
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Emily Miller, a senior editor at the Washington Times, topped TBD's list of "The 51 D.C. journalists with the most Klout." How did she beat the likes of Ezra Klein and Jake Tapper?
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Picture of the day: Metrobus hits the curb
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Many D.C. commuters have known a Metrobus or two in their time to bump a curb, perhaps, but what about this sight — a Metrobus literally up on the curb and on the verge of being towed away.
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Picture of the day: Keep your friends close, keep your enemies...
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Based on social media accounts, not very. Yet the two accounts couldn't be more different in tone in how they talk about the Metrorails and various issues facing WMATA and its riders.
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Washington Redskins beat New York Giants, prepare for playoffs and Super Bowl
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The Washington Redskins were impressive in their 28-14 win over the Giants yesterday, which put them atop the NFC East (alongside the Eagles). Granted, it's only one game — with 15 more to go — but it's never too early for talk of making the playoffs or even having an undefeated season.
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Your Monday-morning Metro poo removal
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This morning, a Metro rider alerted WMATA to the presence of shit in the system, and Metro responded ... just like that. Isn't social media magical?
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